Cancellations and returns
Any user may cancel the transaction for up to 30 days at the place stated in this matter in the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "the Law"). % Or NIS 100, whichever is lower. It is emphasized that no monetary credit will be given for items for which no monetary consideration has been paid, such as promotions and gift vouchers.
Accordingly, a refund will be given if the goods are returned to the site management in their original packaging and if they are not used. Every user is aware that he will have to bear the shipping costs.
It is clarified that returning products after their condition has been adversely affected while they were in the user's possession, including in the case of returning a product that was damaged and / or damaged and / or damaged and / or suffered some damage and / or its packaging was damaged and / or assembled in the user's house. , Is subject to the right of the site management to claim its damages as a result. The management of the site will have the sole discretion for the condition of the returned product.
The management of the site will be entitled to cancel a transaction and / or sale in whole or in part in the event of an unusual and obvious clerical error in the offer, whether in the product price or in the product description or if a communication failure and / or technical problem is prevented. Or in case of force majeure or if the product is out of stock.
Delivery and delivery times
The management of the site will take care of the delivery of any product purchased by the user on the site (within the Green Line) through a shipping company in the purchase of a suit and everything within the time specified on the sale page of the product, unless otherwise stated.
The delivery times of the products as indicated on the website include only the calculation of business days (Sundays to Thursdays, not including Fridays, Saturdays, holidays and public holidays).
It is clarified that the site management will not be responsible for any delay in making the product delivery, including in the following cases: force majeure including war, hostilities, epidemic, emergency and natural disasters, strike at suppliers of services or goods needed to produce and / or transport the products. Any reason beyond the control of the site management and / or any reason related to the mission.
size chart
משלוחים חינם מעל קניה של 400 ש״ח
Shipping & Returns
Cancellations and Returns
1.1 The user may cancel the transaction he made on the site in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 (hereinafter: "Regulations").
1.2 It is clarified that the return of products after their condition has been adversely affected while in the user's possession, including in the case of the return of a product that has been damaged and / or damaged and / or damaged and / or suffered some damage and / or has been damaged and / or assembled in the user's home. Adversely, is subject to the site management's right to sue for damages as a result. The management of the site will have the sole discretion for the condition of the returned product.
4.1.1 A consumer may cancel an agreement provided that the cancellation of an agreement for the purchase of goods is on condition that the consumer returns them to the dealer and the goods are not damaged and not used by the purchasing consumer within 14 days from the date of receipt of the goods.
Product Return Standards:
In order to return a product, the product must be in the same condition in which you received it:
Clothes that have not been washed or dried.
Clothes covered with animal / human hair will not be accepted.
Items with strong odors of smoke, perfume, detergent or deodorant marks and / or other stains will not be accepted.
1.3 It is clarified that the right of cancellation as stated in the regulations will not apply with respect to:
1.3.1 Goods manufactured specifically for the consumer according to special dimensions or requirements.
1.3.2 Goods that can be decided, copied or duplicated, that the consumer has opened their original packaging.
1.3.3 Lingerie including swimwear.
1.4 If a transaction has been made and the consideration has been paid by the consumer with purchase notes, a gift voucher or a charged magnetic card, the right of cancellation will not apply to this transaction.
1.5 The business shall be entitled to cancel a transaction and / or sale in whole or in part, in the event that an offer makes an exceptional and obvious clerical error on its face, whether in the product price or in the product description.
1.6 Cancellation fee
1.6.1 The consumer cancels the purchase agreement, as stated in regulation 2, the dealer may charge the consumer a cancellation fee at the rate of 5% of the price of the goods or service or NIS 100, whichever is lower.
1.6.2 The credit card transaction was made and the dealer proved to the consumer that the credit card company or other body with which the dealer contracted to clear credit cards charged him a fee for clearing the credit card in the canceled transaction, the dealer may also charge the consumer a fee.
1.7 Cancellation of a transaction will be made by writing to the business only, by email _______ and / or by sending a message to Lawrence apparel customer service at the designated link on the website.
1.8 Notice of cancellation of the sale will be given to the user by telephone and / or in writing to the address specified by the customer when registering on the site. When canceling the customer order the business will avoid charging the customer's credit card or refund any amount paid for the product, to the extent paid. Other than, in respect of the refund of the said transaction amount, you will not have any claim, claim and / or demand, of any kind and type, towards the business in respect of the cancellation of the transaction as stated in this section.
1.9 It is clarified that only in the case of cancellation of a transaction that is not due to a defect and / or non-compliance, the user will not be entitled to a refund for the shipping fees paid by him (to the extent paid).
2. Product orders
2.1 Purchases of products on the site will be made by the user by clicking on the "ADD TO CART" button below the requested item (when the number of selected items and the total purchase amount will appear on the right side of the screen). You can select the type you want. When you have finished selecting the items, click on the "My Shopping Cart" link, where you can check and update the shopping cart. Next, select a shipping address made by courier and you can add comments. It is clarified that the credit card details can be listed on this secure page.
2.1.1 The business may update the items offered on the site from time to time, add or omit details, remove items that are out of stock, add colors and / or sizes and update and / or change the price of the item from time to time.
2.1.2 It is clarified that the images on the site are for illustration only, there may be changes between the images (including the colors that appear in the images and item details) and between the actual items.
2.2 To ensure the order is placed, the user will be asked to provide all the required details on the site correctly and accurately including name, address, email address, phone number and credit card number, otherwise you will not be able to guarantee the business the fulfillment of the order.
2.2.1 Deliberately giving false information may amount to a criminal offense. A user who submits false information may be subject to civil and criminal legal action, including tort claims for damages caused to the business due to disruption of site operation.
2.2.2 Upon placing the order by the user, the credit card details will be checked and only after the order is confirmed by the credit card company, the operation will be confirmed and the product will be shipped.
2.2.3 It is clarified that the details entered by the user of the website will constitute an absolute and final proof of the correctness of the course of action.
2.3 In the event that the transaction is not approved by the credit card companies, the user will receive an appropriate notification. In order to complete the purchase, the user will be required to create with the customer service center for the purpose of arranging the approval of the credit companies to carry out the transaction.
2.3.1 Completion of the transaction will be made only after arranging the approval of the credit companies for the execution of the transaction by the user.
2.3.1.1 The delivery dates will be calculated starting from the date of approval of the transaction by the credit card company.
2.4 Approval of the purchase operation on the website is conditional on the product being in stock at the business on the requested delivery date and / or when completing the ordering process, there may be situations in which although a certain item is displayed on the website as in stock, it is not in stock and can not be delivered. In these situations the business may notify the user of the cancellation of the order. In addition, the user will not have any claim and / or demand in this regard, subject to the refund of the amount paid to the business by him.
2.5 The business may present or send the user updates via e-mail, including content updates, information about its services and products, as well as services and products of others, promotions and innovations on the site, within the meaning of section 30A of the Communications (Bezeq and Services) Law, 1982. (Hereinafter: the "Communications Law").
3. Return products
3.1 It is clarified that returning products after their condition has changed adversely while in the user's possession, including in the case of returning a product that has been damaged and / or damaged and / or damaged and / or suffered some damage and / or its packaging has been damaged and / or assembled in the user's home. Adversely, subject to the right of the business to sue for damages as a result. The business will have sole discretion over the condition of the returned product.
3.2 It is clarified that a customer wishing to replace an item due to a size, after delivery, will only be allowed if the item is found to be in the business's discretion.
3.2.1 If the item is found to be in good condition, the customer will receive credit to the site for replacing the requested size.
4. Delivery and delivery times
4.1 The business will provide any product purchased by the user on the site (within the Green Line) through a shipping company, as follows:
4.1.1 Delegates intended for distribution to households - delivery will be made up to 3 business days and until the end of the business day and after coordination with the customer.
4.1.2 Shipments destined for distribution in exceptional areas will be made within 5 business days. Exceptional areas for the purposes of this section and for the purposes of this Agreement These areas: Golan Heights localities, northern border, Arab sector localities, Jordan Valley localities, settlements beyond the Green Line (territories) Gaza Envelope localities, Eilat, Dead Sea and Arava localities.
4.1.3 In the periods preceding the holidays and during the holidays, there may be delays in distribution times, as well as during the month of November and the beginning of December (the month of the Internet holidays).
4.1.4 The day of collection of the packages is not counted as a count of days of distribution.
4.1.5 There is no entrance to settlements and villages beyond the Green Line that pose a security risk.
4.1.6 It will not be possible to deliver items outside the territories of Israel.
4.1.7 It will not be possible to deliver items on Fridays / Saturdays / holiday eves, holidays and holidays.
4.2 The business is not obligated to deliver the items to areas that are restricted for security reasons.
4.3 Delivery of items to the user's home involves the payment of shipping fees as specified on the website (hereinafter: "Shipping Fees"), which will be added to the price of the items indicated on the website and will be charged for delivery to only one destination, regardless of the number of items. "Delivery fee" - the delivery of the items to the user's home and / or address of his choice, through a shipping company, will involve a payment of 25 NIS for the execution of an order up to 400 NIS. ), The user will not be charged for the payment of such shipping fees.